We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your items must be in the same condition that you received them, with tins unopened and everything in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@tungoil.co.uk. Please note that returns will need to be sent to the following address:
Bestwood Woodcare Limited, Unit F4, Enterprise Park,
Wigwam Lane, Hucknall, Nottingham. NG15 7SZ
Please notify us before sending a return so we know to look out for it, items lost and not expected will not be refunded.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know that the refund was approved. When approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@tungoil.co.uk.